Are you passionate about optimizing processes, driving operational efficiency, and empowering clients? We are looking for a Client Operations Analyst to join our Business Transformation team in São Paulo! In this role, you will play a key part in streamlining our clients' operational routines by creating scalable, standardized processes and serving as a trusted operational partner across the region.

Working closely with Sales, Finance, and external stakeholders, you will ensure high-quality execution, analyze client data, and drive continuous improvements to deliver an exceptional B2B client experience.

Responsibilities

• Identify and map process improvement opportunities across the operations team and client pillar.
• Lead projects and operational initiatives, taking full ownership of deliverables and cross-team coordination.
• Organize meetings, office hours, and training sessions with stakeholders to align on new processes and communicate updates.
• Formalize processes, policies, and project progress through clear and structured documentation.
• Collaborate with both technical and non-technical teams across the organization to guarantee successful deliveries.
• Develop solutions and operational controls to optimize routines, increase partner efficiency, and minimize errors.
• Effectively manage stakeholder expectations and navigate operational objections.
• Promote a supportive environment focused on work-life wellness, teamwork, and mutual growth.

Requirements

• Residence in São Paulo with availability to work in the office when required.
• Completed Bachelor's degree.
• Advanced level of English (written and spoken).
• Proficiency in Microsoft Excel.
• Strong analytical skills to interpret operational data, extract meaningful insights, and build corporate presentations.
• Proactive, problem-solving mindset with a strong dedication to client satisfaction.
• Excellent communication and interpersonal skills with a highly collaborative approach.

Nice to have

• Intermediate to advanced knowledge of SQL and BI tools (such as Looker, Tableau, or Metabase).
• Prior experience in process mapping or business transformation projects.
• Background in customer service or B2B operations.

What we expect

We recognize that great candidates approach job applications in different ways. We strongly encourage you to apply even if you don't match 100% of the listed criteria. We welcome your application and look forward to exploring how your unique background and capabilities can make an impact on our team.